Research Solutions
Integrated research solutions that combine proven methodologies, nationwide coverage, and advanced technology—delivering accurate insights that empower confident business decisions.
Our Services
Product Research
To get valuable information before a new product goes to market or after a product launch (improvement).
Customer Satisfaction
To measure how well a company's products, services, and overall customer experience meet customer expectations
Competitive Intelligence
Competitive intelligence is the process of gathering and using market and competitor insights to gain a business advantage.
We offer a range of research services designed to help clients deeply understand the market, consumers, and competitive dynamics.
Brand Research
Brand research gathers customer feedback to understand how the market perceives a company's brand.
Pricing Research
Pricing research helps identify the optimal price by analyzing market demand, supply, and competitor pricing.
Mystery Shopping
Mystery shopping uses secret shoppers to assess customer service and experience across various channels.
Our Coverage
Our field team has expanded research coverage beyond urban and rural areas in Indonesia. Our research reach includes cities such as Jakarta, Bandung, Surabaya, Medan, Palembang, Makassar, Denpasar, Semarang, Yogyakarta, and Balikpapan.
Research Type and Methodology
Qualitative
FGD (Focus Group Discussion)
FGI (Focus Group Interview)
IDI (In-depth Interview)
Mystery Shopping
Mystery Calling
Observation
Ethnography
Persona Reseearch
Quantitative
F2F (Face to Face)
CATI (Computer Assisted Telephone Interviewing)
CAPI (Computer-Assisted Personal Interviews)
Online Survey
Hybrid
Gang Survey
Technology
To support research quality and efficiency, we leverage various digital technologies that allow us to reach a wide range of respondents and generate accurate, real-time data.
Web Reporting
Dashboard Overview
Real-time dashboard to monitor total sales, products, top areas, and channels with interactive visual analytics.
SKU Monitoring
Track and manage SKU performance with real-time status, availability, and field
activity updates.
Channel Tracking
Monitor channel coverage and performance to encore encoution alignment across all outlet
Field Reporting Data
Access detailed field reports and activities with photos, notes, and accurate, time-stamped data
Mobile App
Our mobile application empowers field teams with efficient task management, real-time reporting, and seamless communication-ensuring accurate data capture and operational excellence in the field.
Mobile video record for Mystery Shopping
Capture and document in-store experiences with secure mobile video recording-providing authentic evidence to evaluate service quality and operational standards.
